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Returns Policy

RETURNS FORM DOWNLOAD HERE

If you would like to make a return, please contact us at orders@kotomiswim.com.au for return confirmation.

All sale items are final. Strictly no returns will be accepted for sale/clearance styles.

Kotomi Swim accept returns for all purchases with the exception of sale items, provided it satisfies our returns policy below:

1.  All returns need to be mailed back with a completed returns form within 14 days of the date of delivery.

2. Items must be received unworn, unwashed and in original condition with all tags attached and the hygiene liner in tack. Please try your swimwear piece over underwear for sanitary reasons.

3. Unfortunately we don’t offer refunds if you have simply changed your mind. All returns will be issued as an e-store credit.

4. Store credit is valid for 6 months from the date of issue

5. Please note that Kotomi Swim is not responsible for return shipping costs

6. To ease the returns process, please download our returns form here and include the completed form in your return. 

7. Strictly no returns are accepted for custom orders. 

8. Unfortunately Kotomi Swim do not accept exchanges at this time. You will be issued a store credit for your return which you may use to repurchase a different item. 

9. If a new order is needed urgently, please email us at orders@kotomiswim.com.au for assistance. 

We do our best to accept all items that are returned to us. However, in the event that an item is returned in a condition that does not meet our policy above, the return will be made at our discretion.