Please note: All orders purchased during our Boxing Day Sale or under our clearance tab are deemed final sale. Strictly no returns, exchanges, store credits or refunds.
Returns received that were purchased during our Boxing Day Sale or under our clearance tab will be automatically returned to sender.
RETURNS FORM DOWNLOAD HERE
If you would like to make a return on non-sale items, please ensure your item satisfies our returns criteria (as below) and include a completed returns form in your return.
Post your return back to:
Kotomi Swim Returns
Suite 15 / 70 Racecourse Road
North Melbourne, VIC 3051
Once we have received your return, a store credit will be issued to you which will be valid for 12 months.
*If you do not have a printer, please include a handwritten note containing your order number & reason code for the return
Kotomi Swim accept returns for all purchases with the exception of CLEARANCE items, provided it satisfies our returns policy below:
1. All returns need to be mailed back with a completed returns form within 14 days of the date of delivery.
2. Items must be received unworn, unwashed and in original condition with all tags attached and the hygiene liner in tack (where applicable). Please try your swimwear piece on over underwear for sanitary reasons.
3. We do not offer refunds if you have simply changed your mind. All returns will be issued as an e-store credit (valid for 12 months from the date of issue)
4. Kotomi Swim is not responsible for return shipping costs
5. Unfortunately Kotomi Swim do not accept exchanges. You will be issued a store credit for your return which you may use to repurchase a different item.
6. If a new order is needed urgently, please email us at firstname.lastname@example.org for assistance.
7. All clearance items and custom orders are final. Strictly no returns will be accepted for these items.
We do our best to accept all items that are returned to us. However, in the event that an item is returned in a condition that does not meet our policy above, the return will be made at our discretion.