Shipping periods given are from dispatch and do not include weekends or public holidays.
All orders are processed and shipped out on the following business day.

Once your order has been shipped, an email confirmation will be sent to you with tracking information.

Please note that international deliveries are experiencing delays as a result of flight cancellations, and/or border closures. We kindly ask our international customers to allow for extra delivery time throughout this period.


Delivery rates Orders under $55 Orders over $55 Orders over $200
Standard shipping $5 Free Free
Express shipping $8.95

Delivery times Metro areas Rural areas
Standard shipping 4-6 business days 5-10 business days
Express shipping 1-4 business days
2-6 business days

All international orders made from the 28th of April 2020 will be shipped with DHL EXPRESS COURIER.
Please refer to the following table for shipping rates to your country - please note all dollar amounts are in AUD. All estimated delivery times are calculated from date of dispatch: 

DHL courier express
New Zealand, United States, Canada
$16AUD (3-7 business days)
Austria, Belgium, Brunei, China, Denmark, France, Germany, Greece, Hong Kong, Italy, Japan, Macao, Malaysia, Mexico, Netherlands, Philippines, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom & Vietnam
$19.95AUD (3-7 business days)
Rest of world
$50AUD (3-7 business days)



Country Standard shipping  Express shipping DHL courier express
Australia Up to 12 business days  Up to 6 business days N/A

New Zealand, United Kingdom, 
United States & Canada

25+ business days Up to 15 business days Up to 7 business days
Rest of world 25+ business days Up to 21 business days
Up to 7 business days


You can view specific postal updates for your country here.

All orders are sent with Auspost and can be tracked here with the tracking number found in your shipping confirmation email. 

Once your order has been shipped, an email confirmation will be sent to you with tracking information.
Purchases that are made after 12pm (AEST) on weekdays and all orders on weekends and public holidays will be processed on the following business day.

Kotomi Swim is not responsible for any import charges, duties or taxes on international sales. If you reject a parcel due to unexpected customs and import charges, we reserve the right to withhold the cost of shipping your parcel each way when we complete your refund. 

Parcels that have been attempted to be delivered but is not claimed by the customer within the allocated time frame, will generally be returned to us by your local postal service. In this situation, the customer will be liable for shipping charges. Once the parcel is returned to our team, a gift card to the value of the order items minus the original shipping cost will be issued to the customer which may be used to repurchase the order.